Client On-boarding Questionnaire Please fill out all questions below. Once you are finished, return to the On-boarding Process page to find instructions on how to add Think Forward Media to the correct accounts. Step 1 of 3 33% Company Name* Your Name* What Does your company Do?*How does your product or service solve a problem?What is your unique selling proposition?*Who are your main competitors?*Enter one per line, include their website where possible.What are your brand or product's strengths?*Who is your target audience?*Please provide as many details as possibleWhat are your brand or product's weaknesses?*What is the demographic profile of your current customers?*(age, gender, income levels, education, etc.)Who is your target audience?*Is there a particular brand you aspire to be like? What channels are currently working for your business?*What channels you'd like to improve performance in?*Which countries do you ship to?Are there any countries we should not target?How do you feel about discounting and promotions?*What website domains are you currently selling from?*Who are the decision makers on this project?*What is the estimated turnaround time for making a decision? What staff will be involved with this project? What are their roles? Is there a webmaster, designer, or developer on your staff?Are there any known analytics/pixel/conversion tracking issues? If so, please describe.If any prospects or customers left any negative feedback on your social profiles or ads, what were their typical complaints?What are your inventory lead times from date of inventory purchase to date of when you can fulfill a customer order? Are you happy with your fulfilment / logistics solution?* Yes No Have you worked with an agency in the past?* Yes No Who did you work with?* Do you have developed personas?* Yes No Do you have branding guidelines?* Yes No Are there any messages or visuals you would specifically NOT want to see in your advertising?Do you have creative assets ready to be used in your marketing and advertising?* Yes No Please Describe*Do you have any major sale events or promotions that you run throughout the year?* Yes No When?* Are you working with any influencers?* Yes No Who?*Do you have a list of pre-approved ad copy? Yes No Do you have a promotions calendar?* Yes No Do you have a content calendar?* Yes No Do you have landing pages?* Yes No Enter Your Landing Page URLs*One per lineHave any of your ad accounts (facebook, google ads, etc.) ever been disabled or banned?* Yes No Pleaes Provide More Details*What account(s) and reason for being banned.Do you have in-house creative resources?* Yes No Do you have in-house development resources?* Yes No Do you have in-house customer service resources?* Yes No What are you key performance objectives?*What are your top geographical markets you ship to or provide your service in?*What is your previous monthly media spend budget?* What is your target monthly media spend budget?* What is your previous 30-day average Daily Revenue?* What is your previous 30-day average CPA?* What is your target CPA? What is your previous 30-day average ROAS?* What is your target ROAS? What is your Customer Lifetime Value?* What is the average order value?* Currency of the ad spend?* CAD USD
